SmallBizGenius Analysis
Keds receives mixed reviews, with customers frequently citing issues with customer service and product quality. While some appreciate the classic style and comfort, many report negative experiences with returns, sizing, and receiving incorrect or damaged items.
Category Breakdown
Scores based on analysis of 77 recent reviews
Customer Service Issues
2.0/10Many reviewers report negative experiences with Keds' customer service, citing unhelpful representatives, difficulties resolving issues, and a lack of responsiveness. Some customers mention having to call multiple times to get a resolution, while others report being ignored altogether. For example, several reviewers mention issues with returns and exchanges not being handled properly.
25 reviews mention thisProduct Quality Concerns
3.0/10Several reviewers express concerns about the declining quality of Keds shoes, noting issues such as defective products, asymmetrical seams, and materials falling apart after only a few uses. Some long-time customers compare the current quality unfavorably to older Keds shoes. One reviewer stated their replacement pair started coming apart after only a few months.
18 reviews mention thisReturn and Refund Problems
2.5/10A significant number of reviewers complain about Keds' return policy, particularly the $7.95 return shipping fee and the inability to exchange items directly. Some customers also report difficulties receiving refunds for returned items or being shortchanged on refunds. One reviewer described the return policy as "HORRIBLE".
20 reviews mention thisSizing Inconsistencies
3.5/10Several reviewers mention that Keds shoes run small or that the sizing is inconsistent, leading to the need for returns and exchanges. Some reviewers also mention that the shoes are too narrow. One reviewer stated that the sizing was "way off".
10 reviews mention thisShipping and Delivery Issues
3.0/10Some reviewers report issues with shipping delays, lost orders, and receiving the wrong items. Several reviewers mention that their orders took weeks to arrive, while others report receiving completely different items than what they ordered. One reviewer said they ordered shoes but received a Gucci cap.
12 reviews mention thisComfort and Style
8.0/10A portion of reviewers still praise Keds for their classic style and comfort, particularly for casual wear. These reviewers often mention that Keds are a timeless choice and appreciate the variety of colors and designs. One reviewer said, "I love how comfortable the shoes are, and they boost my confidence every time I wear them."
10 reviews mention thisPros & Cons
What Customers Love
"I have always loved Keds! Classic Sneaker, it never goes out of style!"
"I love how comfortable the shoes are, and they boost my confidence every time I wear them."
"I always buy my granddaughter's tennis shoes from Ked's online and the sizes are always accurate."
"Excellent customer serviceI accidentally ordered the wrong size shoe and when I called they cancelled it for me right away! The woman, that I talked to, was extremely polite."
"It was delivered in 3 days."
Common Complaints
"Very disappointed in their customer service."
"POOR QUALITY! The leather is scuffed and puckered. The seams are NOT symmetrical on both shoes!"
"They mail out defective shoes and make you pay shipping to return them."
"Bought two pairs of shoes in my usual size and they were ridiculously small."
"More than a month waiting for my Santa gift and the second time they sent me the wrong sneakers. I'm very disappointed."
Common Questions About Keds
Answers derived from customer review patterns
Is Keds legit and trustworthy?
While Keds is a legitimate company selling shoes, the reviews suggest caution when ordering online. Many customers report issues with receiving incorrect or defective items, as well as difficulties with returns and refunds. The negative experiences reported by a significant number of reviewers raise concerns about the reliability of Keds' online store. It's advisable to carefully consider these potential issues before making a purchase directly from Keds' website.
Based on 45 reviewsDoes Keds have good customer service?
Based on the reviews, Keds' customer service is a major area of concern. Many customers describe the customer service as unhelpful, unresponsive, and difficult to deal with. Common complaints include long wait times, unhelpful representatives, and difficulties resolving issues with returns, refunds, and incorrect orders. Given the prevalence of negative feedback, it's best to anticipate potential challenges when interacting with Keds' customer service.
Based on 35 reviewsIs Keds worth it for small business?
For small businesses, especially those considering Keds for employee uniforms or promotional items, the reviews suggest proceeding with caution. The reported issues with product quality, sizing inconsistencies, and customer service could lead to significant headaches and potential dissatisfaction among employees or customers. The negative reviews highlight the risk of receiving defective or incorrect items, as well as the potential for difficulties with returns and exchanges. Unless Keds can demonstrate a commitment to improving these areas, it may be wiser for small businesses to explore alternative footwear options.
Based on 20 reviewsWhat is Keds' return policy like?
Keds' return policy is a frequent source of frustration among reviewers. A significant number of customers complain about the $7.95 return shipping fee, which is considered unusual compared to other online retailers. Additionally, some reviewers report difficulties with exchanges and refunds, including being shortchanged on refunds or not receiving them at all. The combination of return shipping fees and potential complications makes Keds' return policy less customer-friendly than many competitors.
Based on 20 reviewsWhy are Keds shoes so inconsistent in size?
Several reviewers mention that Keds shoes run small or that the sizing is inconsistent, leading to the need for returns and exchanges. This inconsistency may be due to variations in manufacturing processes, differences between styles, or inaccurate sizing charts on the website. Customers are advised to carefully review sizing charts and potentially order multiple sizes to find the best fit, but this adds to the cost and hassle of returns if they don't fit.
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